What customers want today is to no longer be associated only with a reservation, they want to have infrastructures at-the-state-of-the art and reasonable prices.
We have continued to raise prices because hotel groups have become increasingly financialized. Pure financiers have taken the place of entrepreneurs, and today the value for money ratio is extremely degraded. To do this, we need to put everything back together and reinvent a business model. It is precisely for this reason that I am particularly interested in the world of hotels: it is a sector full of challenges where there are many possibilities for evolution and adaptation.
Because it is obvious: we are moving less and less towards the universal hotel and more and more towards segmented offers.
And this phenomenon is amplified by internet, which gives the customer full visibility on the available offer. Before, you had to have powerful brands, with lots of hotels around the world. It was the size that gave you visibility, which could justify the massive use of franchising by large groups. Today, the only thing that matters is your rating and the customer feedback that comes with it. From now on, you can open an almost branded hotel and be known all around the world with positive reviews.
In addition, the new generations are increasingly attracted by innovation/boutique hotel, with enormous importance given to the facilities of connection.
Furthermore, collaborative hosting sites such as Airbnb or Magisstay, which appeared with the advent of the Internet in the early 2000s, provide an additional clientele, which would not necessarily have travelled without this low-cost hosting solution. However, these same sites have already launched themselves in the race to (re) conquer the young clientele.
Thus, like any highly competitive sector, the hotel industry must be renewed. The aim is to appeal to the Y generation, which is now moving away from standardized chains for more economical solutions such as Airbnb or more up-to-date and personalized as independent boutique-hotels.
Following the success of the last 10 years of « Generator », one of the leaders of the youth hostel, which has managed to make it stylish, trendy channels like « Mama Shelter » opened in France in 2008 or the German « 25hours », other brands - more recent - also trying to emerge.